Facilities Maintenance Customer Service Manager


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2020-06-10 18:41:521970-01-01 Hexagon FM
Job Type Full Time
Location London
Area London, England London England London
Sector Facilities Management - Facilities ManagementFacilities Management - Admin Support Services
Salary £38000 - £45000 per annum + benefits, pension, healthcare
Start Date asap
Advertiser Nikki
Job Ref 1123411_1591814512
Job Views 146
Description

Our client, a world leading Facilities Management organisation are seeking a Customer Service Manager with a background in helpdesk or contract support within Facilities Maintenance.

Working on a large prestigious site in London, on a hard services maintenance contract, the Customer Service Manager will be the first point of contact for the client on-site where your excellent people skills will be used to generate an amazing relationship with clients. You will also be the go to person for any complaints and issues, able to defuse potential challenging situations when they arise!

You will also have additional responsibilities shadowing the Account Director, covering for him when he isn't there and you will manage a small helpdesk team.

You will also support the account director with tracking the performance of the contract and generating reports utilising the CAFM system. Additionally, you will provide support with managing the contracts profit and loss and debt.

Skills summary

Customer services orientated, people management experience, CAFM knowledge, previous experience working on a maintenance contract, helpdesk experience, profit and loss experience.

This is an amazing opportunity for a someone looking to make their next step into management, it comes with a salary up to £45,000 plus benefits.

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Contact

The Old Bank Chambers,
WS14 0ND,
Shenstone,
Lichfield
WS14 0ND
Tel: 03300 570644
hello@hexagonfm.co.uk
Company number 08724464

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